Broadband FAQ's

How much Speed do I need?

Check out this video to determine the broadband speed you will need to have adequate performance for your devices.

Slow Speed?  

The Federal Communications commission (FCC) defines the basic broadband speed at 25 Mbps download/3 Mpbs upload
Commonly Used Terms

What Speed do I need?
 1 Mbpscasually browse the internet, make a video call, send an email, browse and post to social media.
 3 Mbpsstream music
 5 Mbpsgaming or online multiplayer, streaming high definition video (eg. Netflix) distance education courses
10 Mpbsdownload files, for students doing homework and research projects
5-25 Mbps4k and/ ultra high definition streaming
25 Mbps4k ultra-high definition streaming
100 Mbps3 or more family members using multiple devices

Still experiencing slow speeds?

  • Check for malware or viruses
    Viruses can use up a large of amount of your internet service and affect other devices that are trying to connect to the Internet.
  • Check your settings
    Most devices and gaming handsets can be adjusted to have quality performance without being aggressive on the data consumption.  Check out youtube if you need help finding out where to make the adjustments.
  • Check your password
    Older routers, are not typically password protected, make sure your router has a password and that it's not easy for others to figure out.
  • Check your Cables
    If you are using DSL and the telephone cable you use to connect to the DSL modem is too long it may not be able to carry a sufficient signal.  A cable  length of three to ten feet it optimal.
  • Check you Computer Network Card
    Many older computers come with network cards that can only handle up to 100 Mpbs.  You may need to upgrade to a gigabit-capable network card.  If you're using wireless device double check the speed it can handle.  If it's plugged into your USB or either the wireless device or computer can't handle the speed you won't get the speeds you want.
  • How is your device connected?
    A device wired directly to your router will experience faster speeds than those connecting wirelessly
  • How many devices do you have?
    Each device you add to the system uses up a portion of the speed and may slow it down.  

Common problems with your router

  • Your Wi-Fi Router is not set up correctly
    Most companies provide the router and set it up for you.  If you have set it up yourself, check the instructions and make sure you have connected the device correctly.
  • Your Wi-Fi Router is too old
    If you're router is more than 5-Years old it may need to be replaced.  Routers should be upgraded every 3 to 4 years as the wireless specifications are constantly evolving.
  • Check the Speed of your Router
    Make sure the router can handle the connection speed you want.  You can check this by putting the model number into Google and request the specification or contact your provider.

A Few More Tips

  • #1 "Power Cycle" your devices.  Unplug the power from your broadband modem, wait about 60 seconds and then plug it back in.  If that doesn't work, try the same process with your wired or wireless router, and then your desktop or laptop computer.
  • Make sure Wi-Fi is turned on
    Most laptops running Windows have a button or switch on them that turns the Wi-Fi off and on.  
  • Forget your Wi-Fi network
    Occasionally, it may be necessary to have your computer or mobile device "forget" the Wi-Fi network.  This can be especially useful if the Wi-Fi settings have changed.
  • Other
    Check outside and look for downed power lines
    check the cables that connect to your computer, router and wired devices to make sure it's connected and not damaged or frayed.